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Rendell Jerome Tolentino

Recent Position: Operations Manager

Recent Company: FOUNDEVER PHILIPPINES (FORMER SYKES & SITEL)

Total Years of Experience: 5.8 years

Status: Employed

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Contact Information

rendelljerometolentino06@gmail.com

Phone: 0962-669-7933

Address: Blk 9 Lot 5 Crisologo St Barangay Pasong Buaya 2 Imus City, Cavite, Imus City, Philippines

Profile Summary

To be able to work in a company where I can practice and share my skills for the growth of the company and develop camaraderie and rapport among others. Moreover, to earn a living to sustain my needs for everyday life.

Work Experience

Operations Manager

FOUNDEVER PHILIPPINES (FORMER SYKES & SITEL)

Jun 2023 - Present

Managing the customer service and loyalty department of the Australia's largest airline company. Managing 8 Team Leads and 132 FTE’s for who are catering customer inquiries, performing some changes on the cx bookings offering rewards and benefits etc.

Operations Manager

VALOR GLOBAL

May 2022 - Jun 2023

Managing 5 Team Leads and at the same time Supervising 15 - 25 agents who are performing troubleshooting to the customer’s home security panels, burglar alarms, smoke detectors and security lasers. Providing leadership, Conducting SMART and GROW coaching to help the agent enhance or develop their skills and Abilities. Supporting the team also developing plans to achieve the call or contact targets. International Voice Technical & Technology Campaign.

Operations Manager

MAJOREL PHILIPPINES (ACQUIRED BY TELEPERFORMANCE)

Mar 2020 - May 2022

Social Media Content Moderation(PIONEER). Managing 5 Team leads and Each Team Contains 10-15 Agents. Moderating explicit content and taking down, and deleting the account of the underage users. Conducting Mod Sessions and Side by Side Coaching.

Education

Bachelor of Secondary Education Major In English Language Studies

SAINT FRANCIS ASSISI COLLEGE - BACOOR CAMPUS

Degree: Bachelor

N/A

GENERAL FLAVIANO YENGKO SENIOR HIGH SCHOOL

Degree: N/A

N/A

MANUEL I. SANTOS MEMORIAL NATIONAL HIGH SCHOOL

Degree: N/A

N/A

PASONG BUAYA 2 ELEMENTARY SCHOOL

Degree: N/A

Skills

ability to analyze complex technical information

Category: Technical

data and records analysis

Category: Technical

implementation of company objectives

Category: Technical

detail oriented

Category: Soft

excellent problem solver

Category: Soft

Additional Information

CV Information

Status

Completed

File Size

84.03 KB

Uploaded

Jan 29, 2026

Last Updated

1 month ago