Chrissa Babe Himaya

Define and understand the project requirements, objectives and scope and create a project management calendar fulfilling each goal and objective. Supports the Project Manager in gathering equipment, resources and information to implement both current and upcoming projects. Supervise current projects and coordinate all team members to keep workflow on track especially if there are any project changes. Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project, as well as to keep track of bugs. Organize and participate in meetings and ensuring all deadlines for certain projects are met.

Led a 20% acceleration in development speed for new market rollouts. Managed and provided mentorship to a group of junior ServiceNow Developers, fostering skill growth and enhancing overall efficiency. Configured forms, workflows, user interfaces, and automations for HR service delivery in projects like Pfizer and MD&I. Collaborated with stakeholders to gather integration requirements and provided technical expertise in projects like ROSS and Toshiba Integration and MyGMS.

Optimized Philippine Army Recruitment website for seamless and secure operation. Designed a dashboard for monitoring officer applicant statuses across Luzon, Visayas, and Mindanao. Led the development of Officers Career Advisory Division Information System (OCADIS), resulting in a 90% reduction in processing time. Designed and maintained efficient database structures. Full-stack web development and programming tasks contributing to the advancement of organizational IT capabilities.

Provide technical assistance and support related to computer systems, hardware, and software. Answer queries and addressing system and user issues in a timely and professional manner. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Record events and problems and their resolution in logs. Determine the best solution based on the issue and details provided by customers. Install, configure, and upgrade PC software. Maintain computer systems and act as support if any system goes down.